Customer Testimonials
Reception, Service and dispute resolution were exceptional!! Although, my vehicle was brought in for a specific service, confusion arose but was expediently resolved. I am quite happy with the service experience received from the Fayetteville Mercedes Benz dealership.
Very courteous and kind good place to make a deal! Went beyond what they had to do and I will be back thank you !
The entire process was exceptional, and the vehicle was truly remarkable. Cheryl demonstrated exceptional professionalism and expertise as a sales representative, making her an invaluable partner in this transaction. I love my new MBZ!!
Mei Frison did an exceptional job of overseeing my purchase. I am delighted with my new car.
This shoutout goes to Mei Frison. She made my car-buying experience smooth stress-free. She’s the best. I really enjoyed working with her. Look her up when you decide to purchase your next vehicle, you won’t be disappointed. Glender P.
Chase Christopherson provided exceptional service and support to me during my time at Mercedes Benz. He worked patiently with me and my family as we looked at numerous car models and provided knowledgeable information that aided in our vehicle selection. He conducted follow-up after the sale ensuring customer satisfaction. I really enjoyed my car buying experience with Chase and Mercedes Management and would highly recommend them to family and friends!
This was one of the best car buying experiences. From the moment I walked onto the lot, there was absolutely 'no pressure'. The salesman, TJ Adams, took all the time to help me even though I wasn't really sold on a Mercedes. When I showed up with an Acura a week later to compare side by side, he was there, again! When I decided on the exact vehicle, TJ, along with Emanuel Matthews, did not waste any time helping me get into the vehicle I wanted. I am happy to say that they made going from my 2024 Yukon XL ... Read More DealerRater - Apr 13, 2026
Cheryl Bowen delivered an excellent, transparent, and professional experience, while Rosa Berdecia was professional but lacked clarity and pushed bundled packages.
The salesman name Connor was very professional in making my experience easy and fast I want to give him a very big thank you. 😊
Had a great experience purchasing my Mercedes here. Everyone I came in contact with was very friendly, knowledgeable and professional. I would highly recommend this dealership if you're looking for a luxury vehicle.
Great great great great great great great great great greatg great great great great great
The entire process was easy and pressure- free. The focus on customer service was evident.
Sales manager was young but knowledgeable and eager to help. Explained and answered all questions directed to him. He had a very friendly, professional, and open personality.
The office is very clean. The team members are very courteous, welcoming and professional. They acknowledge and great you including Greg the General Manager.
Drop off is always easy and quick and my service was great. Tommy was super nice and helpful!
TJ went above and beyond to make my experience rewarding. I will be sending referral to TJ.
Very pleasant buying experience. I contacted several dealerships in the area and this one stood out from the beginning. Haley answered all of my questions promptly before I went in to test drive the vehicle. There was never any pressure . Rosa in the business office made the purchase process easy! I will definitely recommend and use them again.
This dealership was clean and had a variety of quality vehicles. The sales team was also courteous.
Had an appointment and went in on a Sunday. Our Salesman Conner had a car waiting for us inside since it was raining. Took a test drive and considered different colors and options. They evaluated my trade in and offered a good price. We quickly agreed on a deal which was a great price and we drove the car home that afternoon.
service was very good. Jamie does an exceptional job. His knowledge and commitment to the customer needs stand out. The sales team were very good also.
Service was good. They took good care of me. I would recommend them and plan to continue getting both of my Mercedes (C300 & GLK350) serviced there. Only recommendations is the dealership should go back to their previous loaner policy .
Great Service, Dylan communicated with me every step of the way. I appreciated the transparency.
Dwayne Bowen was a very good salesman. He was thorough and nice during the visit. The Finance Manager Tyhiem Baker was nice and effiecient as well. From the time we arived on the lot we were made to feel important and valued.
Nice facilities, friendly people. good service. nice new mercedes GLB-250 loaner car for two weeks when my car was serviced.
They welcome you to the establishment and have you feeling like the most important customer
I have only had exceptional service from this dealer. Steve was able to easily explain the service needed.
Steve, my service manager, does an excellent job. He is always professional and courteous. I always leave feeling confident that my car is in great hands. I highly recommend this dealership.
Jamie, my service manager always does an outstanding job very professional explains everything to me in a way that I can understand it
Winston Davis was great a great sales person and offered his help anytime after the purchase as well.
Always a pleasure Jamie and the entire service team knock it out of the park every time. Highly recommend!!!!!!💎 💎💎💎💎
I am extremely satisfied for the services and professionalism that were provided in allowing me to purchase a vehicle
Sherri was great to work with, and she and the video kept me informed throughout the day.
Not the first time dealing with them, every one in the dealership was very helpful
My wife and I were treated very professional by Cheryl Bowman. We appreciate her service.
Friendly and great attitude. Jason went above and beyond to get my promised Saturday discount. When the computer did not acknowledge said discount Jason was determined to have it applied, if not I was not going to get the service done. Thank him for me please.
Excellent staff and very professional. Thank you so much. They helped me to found what I needed.
service provider was wonderful and the staff was able to address my conserns. Great Job
Courtney McGregor with a big smile displayed his knowledge of M-xx and patience by working with my wife to select her first Mercedes Benz. I was grateful that I did not have to spend a lot of time in the process. My wife and I was very please with Courtney McGregor and Tyhim Baker, their team work together was good and made our experience exceptional. And I felt like they provided us with the best options for purchasing and maintaining her M-B.
Jason and the crew were outstanding in service and communicating the problem and repairs in a timely manner.
Fast service. Was able to get my car in and received a loaner vehicle due to a 5hr wait. Great option for those of us who live 45mins away from the dealership.
Title: Misleading Sales Experience and Prolonged Title Delays – Buyer Beware!!!
I purchased a 2024 Toyota Camry XSE V6 from Mercedes-Benz of Fayetteville on August 2, 2025. The transaction was presented as clean and straightforward: I would handle registration and titling independently in New York State, and the dealership would provide the necessary paperwork—including the title—promptly. That assurance turned out to be misleading.
📆 Timeline of Events:
- August 2: Vehicle purchased with full agreement that I would self-register in New York.
- August 4: Full payment completed. I requested the title be sent directly to me.
- August 5–7: Sales staff confirmed the title would ... Read More DealerRater - Aug 12, 2025
08/0/2025: My daughter and I had the pleasure of meeting Dwayne Bowen, and we were immediately impressed by his warm and welcoming smile. Dwayne demonstrated honesty and integrity in his business dealings and sales. His communication was consistently straightforward and transparent, with no hidden gimmicks. Mercedes-Benz of Fayetteville is hiring staff with a strong customer-centric approach. Dwayne went above and beyond for us, helping us secure a fantastic deal. Great job, Dwayne! We will be sure to share your business cards with all our friends and family. Best regards, KL & K.
Very well versed in their products and services, helpful and made me feel valued as a customer
Excellent service and very attendant to their customers! It's a pleasure doing business with this dealership!
Mercedes-Benz of Fayetteville's service department is an oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well.
Brought my 2016 Mercedes CLS in for a shimmy in the front end and service advisor Steve Stackhouse and the technician addressed and my salesman Courtney addressed all my concerns.
There was a huge selection of cars and SUVs to choose from. Everyone there was friendly and knowledgeable.
Very personable and straightforward. Excellent service. They appreciate and take care of repeat customers. Loyal
I was absolutely taken care of at the Fayetteville Mercedes-Benz dealership. I will get all my service work on my GLC 300 done there.
Sam, Ty and Kendrick were awesome to work with during the purchase of my SUV
Cheryl Bowman is an absolute pleasure to work with, great communication and follow up. Thank you for making the car buying experience easy and seamless
Courtney McGregor is the bestest!!!! He came back 2 let me test drive 4 a 2nd time after he got off. Then came in his day off 2 finalize the deal. He's professional, knowledgeable, kind, caring, and very patient. Rosa 2, she worked that computer and tablet like a pro. So very helpful, thanks 4 the Florida info. Best part, it was easy, and went quick. I'm still in AWWWW....THANK YOU JESUS!!!! I asked and received, better than I imagined. Thanks 4 allowing HIM 2 use y'all.... my Angels. GOD'S CONTINUED BLESSINGS!!!! I GOT ME A MERCEDES!!!! HALLELUJAH!!!!
The experience was exceptional! Ms Cheryl Bowman definitely knows her stuff. Will definitely recommend to my friends.
A very pleasant sales experience overall. Courtney McGregor was an excellent salesperson. He was very patient and took a lot of effort to explain features of the car. He is very professional and definitely an asset to your dealership. The sales process by Courtney is why I give the dealership 5 stars The finance process was very slow though over 3 hours and the explanation of the finances was could have been simpler - I would give the finance process 2 stars
Very professional in all respects. Communicated the importance of making the process of selecting and obtaining a vehicle a pleasant experience for the customer.
Steve took EXCELLENT care of my car and brought the loaner to my home - which was a HUGE help! My car was returned to me in pristine condition - cleaned inside and out! Steve was very helpful in explaining what needed to be tended to and what was completed. I am very grateful for his attention to detail!
Excellent service from Courtney. This is the second vehicle we have purchased from this location. If you are looking for a straight-forward, no nonsense car buying experience. Courtney your guy.
Excellent customer service from Cheryl Bowman, she went above and beyond. 5 Stars! Again Excellent Service!
Excellent and very Professional sales. The deal was done easily with no hassle. I will be a returning customer
Awesome experience. My husband and I are very pleased with the vehicle we purchased. Excellent customer service.
The service team is the best! In and out without problems and service provider gets an A plus
My experience at Mercedes Benz was exceptional. My sales guy bought my vehicle to my job with all of my items already installed from my previous vehicle. I did not know this type of service exists. Everyone was top notch and the store was beautiful to say the least. I felt so special.
I was greeted as I drove in and taken care of immediately. Steve had my paperwork ready and took great care of me.
Great experience with all, specially Ms. Bowman. Transparent, professional, and a comfortable environment. They are customer focused which makes them effective communicators.
The dealership was very clean and Sam was phenomenal. He had the car ready for me for the test drive and explained all of the features and benefits in detail. He is truly a great asset to your dealership and the number one reason why I made my purchase there versus the dealership in Raleigh.
My husband and I are beyond pleased. Customer service excels expectations. Everyone should purchase their next flagship at Benz of Fayetteville. Sam & Rosa. It’s that G580 next…#Ph.DBenzOwner
This is the third time buying a car from Mercedes -Benz of Fayetteville. Nick makes buying a car so easy.
Everyone was there to greet and assist me when I called for assistance in an emergency. Thanks to all of the great guys and gals!
My salesman Mr. Will was amazing, he was patient and very knowledgeable. He made my buying experience smooth.
The dealership provide professional services which were both courteous and respectful in the purchase of a vehicle. All of my needs were met. Negotiations were fair.
Excellent service at this dealership. Mercedes prices can be high, but quality is worth it,
The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department.
Nicholas was very professional throughout the sales process. He was well versed in the features of the GLE 350 we were interested in, and this made our purchase decision easy. The vehicle was built to our specifications, ordered, and delivered in approximately 2 weeks. It came out just as we ordered, and it drives great. The process was seamless.
NO NO NO NO NO NO NO NO NO NO NO NO NO NO no
Everyone was friendly and helpful. The showroom was clean and comfortable. The sales and business team were efficient and knowledgeable.
Cheryl was so nice did everything to make me feel welcome and comfortable, Rosa was so knowledgeable very welcoming experience
The representative demonstrated excellent communication skills throughout the sale process, very educated about the vehicle of interest, professional, personable, and had an open line of contact throughout the sales process.
Excellent customer service. Very accommodating. Enjoyable experience. Kendrick closed our deal, and even though he was on a time crunch he made it all happen.
My experience was great here. The staff is friendly and my needs were met. It was always something willing to help me while I was there taking care of business.
Working with Greg Dudak was an awesome experience. He is knowledgeable, professional and is always available to answer questions I have. He made my whole experience in leasing our Mercedes Benz C-Class with AMG line amazing! Bravo!
When I tell you this is the only Mercedes dealership you should shop. I had visited 2 other dealerships without any success and was prepared to buy both times. You will not go wrong with Mercedes of Fayetteville.
Good communication allowed them to be prepared for our visit. I.m not sure anyone feels great about spnding this amount of money.
Valley is very concerned about the satisfaction of all it's customers and their concerns !
Everyone we met at this dealership was fabulous, especially TJ. From our first telephone interaction with him to meeting in person and following up after we got our new car home he has been kind, courteous and professional. We really enjoyed our time with him and are very pleased with our new car!
My experience with the Fayetteville Nc Dealership was Awesome. All who helped me with the purchase of my Mercedes 350 GLE was Awesome. They demonstrated Professionalism at all times. My sales person, Ty Baker, was very kind and friendly.
My entire experience with Mercedes was absolutely amazing. Everyone was very nice and helpful at all times.
They always make sure that I'm taken care, in a timely manner. They keep me informed.
It was great, my car representative, Robert Lee, was very nice and professional. Easy to talk to and he helped me fine the car I wanted and explained how everything works.
horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24.
After several attempts to reach out to Jason to find out the status of my car
by phone calls, I left voicemail, text messages. No response none was returned..
I then asked for someone else to assist me other than Jason, I then spoke with Chris who is the Service manager. But Mr. Jason wanted me to know Chris is just an Service manager assistant. I didn’t ask what his position was I just didn’t want to deal with ... Read More DealerRater - Mar 14, 2024
Our Advisor did an excellent job of ensuring our vehicle received its service and informing us of all the work needed.
Our advisor Mr. Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding our car repairs. We appreciate everything he has done for us and our car. We appreciate your business, gladly will be using your shop for all our car needs! Thank you!
My salesman was informative, patient and courteous. Mr Davis took his time with me allowing me to feel comfortable during my test drive . I didn’t feel pressured into making a decision. Everyone was friendly and courteous right down to the cleaning lady except for 2 people who who didn’t speak back and avoided eye contact with me. Overall my experience was a very professional experience and I have raved about it. Thank you all !
Amazing service and great energy from our Advisor, Mr. Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasant, with scheduling an appointment that worked with our schedule. Really like the videos of the vehicle inspection and the feedback! Nice waiting area for customers that consist of snacks, drinks and shuttle service. The staff is always friendly and provide service with a smile. Would definitely recommend this dealership. Thank you for a positive experience!
Highly professional experience. Everyone at the dealership was very courteous. I never felt pressured to make a deal.
The Mercedes-Benz of Fayetteville is the best car dealership experience I have had in Fayetteville. It started with the excellent sale, and it didn't end there. My service experience was also excellent. The service advisor was exceptional. He kept me updated throughout this experience. Thank you.
The team at MoF are pleasant and friendly each time I visit. Justin in service always kerps me up to speed on the status of my vehicle which I appreciate
Baker was very good at his job.thank u .I will see hen again when I need another suv thank u
Greg, THANKS A BUNCH!! MERCEDES-BENZ OF FAYETTEVILLE, please go and check them out! I'm SOOOO HAPPY RIGHT NOW I CAN DANCE WOOHOO!
I was kept updated the service being done. Was informed of the convenience of using the shuttle if needed.
They were able to accommodate me even though I was running late for my B service appointment. Everyone in the dealership was nice and accommodating. They always are! My service representative, Justin was very friendly and informative! I drive 45 minutes to get my car serviced at this dealership because it is one of the best! I also bought my car from this dealership and will continue to do so when looking for a future new car.
